Hi, here are some common FAQ’s. If you have other questions please send us a message to  hello@tonicorganicbeauty.com.au
Yes - Tonic The Organic Beauty Store is an e-Commerce site. We have chosen to use Paypal, Apple Pay and Visa & Mastercard via ANZ eGate as our secure methods of accepting payments. This also ensures the safe internet transmission of your personal details and information allowing you to shop with confidence.
Paypal Visa & Mastercard Afterpay These are the online methods we prefer as it keeps your personal and transaction details secure. NB: You can make payments via Paypal without an account by checking in as a guest. NB: We do not store any credit card details.
Please feel free to contact us at hello@tonicorganicbeauty.com.au with any questions you may have. We will respond to you as promptly as we can.
Once you order has been confirmed and your payment accepted you will receive an email/receipt confining your purchase. This will also provide your tracking number for you check on the status of your delivery. Orders place prior to midday will be despatched that afternoon. Orders placed after that time will be despatched the following business day. Please refer to shipping for more detailed information.
We make every attempt to ensure that your order is complete at the time of shipping and delivery. If a product is out of stock it will show up as such when you attempt to select it and therefore will not be abled to be added to your cart. We prefer not to do back orders at this time as we cannot guarantee a delivery time, particularly if the product is sourced from an international location.
While we endeavour to keep sufficient stock on hand we cannot guarantee that this will always be the case. Many of Tonic's brands are handcrafted niche beauty care products - made with the goodness of time and love. Half of our range of beauty care products are sourced internationally therefore there is the potential to occasionally have an out of stock. We will inform you as soon as it has arrived back to our shores and store! Out of stock items will automatically show up as such when you attempt to add them to your cart.
Your order is accepted once your credit card payment has been approved at the checkout process.
We do not keep any information in relation to your credit card details. All payments are made securely via PayPal which ensures that your payment details remain private. When you make a purchase from our store, you will be asked to provide personal details that include your name, email, address and contact number. This information will be used to correctly process your order, to ensure that it is shipped to the correct location, to keep you updated on your orders. At no time will this information be shared with other parties. From time to time your details may be used to notify you of any new releases, information or specials that may become available at Tonic. You will have the option to subscribe or unsubscribe from our store at any time. Subscribing will allow you to receive updates and news about the latest additions to Tonic's Store.
Please contact immediately via email info@tonicskincare.net.au during our business hours Monday to Friday, 9.00am - 5.00pm AEST if there is an issue with the product you have received. We will do whatever we can to resolve the issues as promptly and fairly as we can.